UNLEASH THE RESILIATOR WITHIN! Resilience programs for organizations
A resilience program creates organisational resilience by equipping everyone within it with the resources they need.
Without resilience in the face of constant change, individuals will suffer stress, anxiety, depression, fatigue and eventually burn-out.
Resilience can be learnt. Resilient individuals embrace constant change; are adaptable and flexible; anticipate change; are pre-emptive and change before they have to. Everyone in the organisation can create the environment in which resilience can flourish.
UNLEASH THE RESILIATOR WITHIN! Resilience coaching for individuals
Building resilience is critical in a world of constant and disruptive change.
This is a series of one-on-one coaching workshops, delivered by Karen Ferris, for an individual who wants to be able to embrace ambiguity and uncertainty; act thoughtfully and manage their emotions; increase their emotional intelligence; maintain a healthy outlook with realistic optimism; connect, collaborate and build networks; operate with empathy and maintain a growth mindset.
Resilience is the ability to bounce forward after a setback or obstruction. It is more than just bouncing back.
BALANCED DIVERSITY A Portfolio Approach to Organizational Change
The choice of practices (activities) utilised to embed change into the organization are often ill-considered. They are guided by a person’s preference, bias and filters and often repeated change on change. As a result, the change will not realise the speed and depth of change adoption needed.
The Balanced Diversity framework provides a selection of 59 practices to choose from across four quadrants so that a portfolio of diverse, yet balanced, practices can be chosen.
The program, delivered by Karen Ferris, provides a free practices assessment and a report of recommendations. Knowledge of the framework and how to apply it is provided and a series of hand-on workshops conducted to utilise it on real-world projects.
GAME ON! New Constructs for Effective Change
In a world of volatile, uncertain, complex, ambiguous and constant change that is ever increasing in velocity, effective change cannot be drive by a few - it has to be driven by many.
The existing change management capability within the organization has to become strategic and create a capable and competent change network, across the entire organization, that operates at an operational and tactical level.
This program, delivered by Karen Ferris ensure organizational-wide understanding of the roles within organizational change management including that of the network.
The network is enabled to be active and impactful agents for change.
CHANGE NETWORK ENABLEMENT
A competent change management network is needed to maintain and sustain a workforce resilient in the face of constant change. The network requires enablement through knowledge transfer and access to effective tools and resources.
Your change champions, change agents, or change advocates are a network of change leaders who need to be equipped to be the best they can be.
This program, delivered by Karen Ferris comprises workshops that create understanding across the change network in regard to people’s responses to change and effective interventions; the role of the change network; leading with empathy; effective communication; readiness assessments and change tools for a new age.
NEED FOR SPEED F.A.S.T.E.R. Tools for a Digital Age
The only way to be truly responsive to constant change is to become quicker, iterative, lean and nimble and adaptable.
Organisations are looking at ways to increase their agility across the entire enterprise. Our challenge is managing the people side of such fast-paced change.
We need to align organisational change management with agile practices, continually transition, and keep pace with the cadence of iterative delivery.
We need tools and techniques that are FASTER - flexible, accessible, simple, transparent, evocative and relevant.
ADAPTIVE LEADERSHIP
Karen delivers two workshops in regard to adaptive leadership:
Adaptive leadership principles introducing the principles, concepts and benefits
Adaptive leadership tools and tactics to lead, to inspire others, and to mobilize people to tackle tough problems whilst reaching high.
Adaptive leaders acknowledge that we are now living in a volatile, uncertain, complex and ambiguous world. When change is uncertain, leaders need to be able to read the right signals and act upon them.
Adaptive leaders learn through experimentation; they manage the context, not the instruction set. They cultivate a diversity of views to generate multiplicity of options.
Adaptive leaders know what to do when they don't know what to do. They adapt and thrive, regardless of the turbulence they face.
LEADING THE DISTRIBUTED TEAM
The world of work has changed and so must leadership. What got leaders where they were in 2020 will not get them to where they need to be today.
Leaders must learn to be empathetic and emotionally intelligent leaders. They must create a sense of belonging in which everyone feels respected and valued for their contribution. They must leverage employees' enthusiasm for learning new skills and work with them to ensure they have the right tools to succeed. They must provide both flexibility and autonomy for employees to determine where they will do their best work. And above all, there must be trust.
FROM COMMAND AND CONTROL TO EMPOWERMENT AND TRUST
Leaders need to let go of control. Organizations can only be responsive when they flatten the structure, remove the bureaucracy that slows them down, and give employees autonomy.
Autonomy means decision-making is distributed and communication flows easily throughout the organization. Employee innovation, creativity, and experimentation are embraced. Employees can self-manage, and they decide what to work on, how, and when.
One of the biggest challenges in creating this autonomous workplace is getting managers to get out of the way. Managers need to become true leaders and surrender control.
In this workshop, delivered by Karen Ferris, leaders are enabled to move from a position of command and control to one of empowerment and trust.
PEOPLE SKILLS
The most sought after skills in the business world are self-awareness, the ability to listen, empathy, communication, trust and emotional regulation.
These are essential people skills. The soft skills are the hard skills.
Regardless of where you are positioned in an organisation, people skills are vital for individual and organisational success.
A highly interactive workshop, facilitated by Kare Ferris, enables leaders to be successful through their fluency in people skills.
ACCOUNTABILITY
A lack of accountability in the workplace impacts organisational culture. There is low morale and high turnover. There is decreased efficiency and productivity, there is poor quality work, mistakes are left to smoulder until they explode, and customer satisfaction, performance and profitability are adversely impacted.
A lack of accountability is an organisational contaminant that must be addressed before it poisons and destroys the entire organisation.
The good news is that a culture of accountability in the workplace can be created with the right steps. This will drive organisational success through increased employee engagement and motivation.
EFFECTIVE COMMUNICATION
Never has leadership and organizational success been more reliant on extensive collaboration, engagement, problem solving, creativity, experimentation and innovation
All enabled through effective communication.
They need to be able to determine the effectiveness of their communication. This workshop is delivered by Karen Ferris and enables every participant to be able to communicate in an appropriate manner given the context in which they are operating and with whom they are engaging.
SERVICE MANAGEMENT
Whether you are looking for an assessment of your service management processes and systems, seeking help with process improvement, assistance with platform selection, or simply advice on demand, you have come to the right place.
We deliver solutions tailored to your specific needs. Our advantage is extensive real-world experience providing service management expertise to a wide range of organisations across many industries.
With the highest level of ITIL accreditation and globally recognised industry thought leadership, you can rest assured you are engaging the best in the business.
Internationally acclaimed author and speaker.
Acclaimed internationally as an author and speaker, with industry acknowledgement of my reputation as a thought leader, Karen Ferris provides both strategic and practical change management strategy and resilience training to global audiences.
